Privacy Policy

Privacy Policy

1. Who We Are

For the purposes of the LGPD (Brazilian General Data Protection Law), our company acts, as a rule, as the controller of the personal data processed on this website, meaning the legal entity responsible for decisions regarding the processing of such data. The LGPD defines a controller as the party that makes decisions about the purposes and means of processing, and a processor as the party that processes data on behalf of the controller.

The role of the Data Protection Officer (DPO) is established by the LGPD as the point of contact between the controller, data subjects, and the ANPD (Brazilian National Data Protection Authority).

2. What Data We Collect

We may collect the following personal data, depending on your interaction with our website, forms, customer service, and purchases:

Identification and contact data

  • Full name
  • Email address
  • Phone number
  • CPF (Brazilian individual taxpayer ID), when necessary
  • Address, when necessary for billing, document issuance, or delivery

Browsing and device data

  • IP address
  • Browser, device, and operating system data
  • Pages visited
  • Date and time of access
  • Cookies and online identifiers

Commercial and transactional data

  • Order, subscription, or contract data
  • Purchase history
  • Payment status
  • Billing information

Data submitted by you

  • Information filled in through forms
  • Messages sent via WhatsApp, email, chat, or support
  • Information provided during registration, applications, or commercial interactions

3. How We Collect Your Data

Data may be collected:

  • directly from you, when you fill out forms, make purchases, request support, or contact us;
  • automatically, through cookies, pixels, logs, and similar technologies;
  • through payment partners, checkout platforms, CRM, analytics, and customer service tools integrated into our operations.

4. Purposes for Using Your Data

We process personal data for legitimate and specific purposes, including:

  • identifying you and enabling your registration;
  • processing purchases, payments, charges, and refunds;
  • providing support and customer service;
  • sending operational, commercial, and promotional communications, when permitted;
  • analyzing browsing behavior, improving user experience, and site performance;
  • preventing fraud, abuse, and security incidents;
  • complying with legal, regulatory, and contractual obligations;
  • fulfilling requests related to data subject rights.

Payment processors and payment methods may also require company and representative data for KYC purposes, fraud prevention, AML/compliance, and transaction facilitation.

5. Legal Bases for Processing

The processing of personal data may be based on one or more applicable legal grounds, including:

  • performance of a contract or pre-contractual procedures;
  • compliance with a legal or regulatory obligation;
  • regular exercise of rights;
  • legitimate interest, when applicable;
  • consent of the data subject, when necessary.

6. Data Sharing

We may share your personal data, when necessary, with:

  • payment providers, gateways, sub-acquirers, acquirers, and financial institutions;
  • checkout platforms, tax issuance, and commercial management tools;
  • hosting providers, cloud storage, and technology services;
  • analytics tools, marketing automation, and customer service platforms;
  • public authorities, regulatory or judicial bodies, when required by law.

When you make a purchase, the payment partner and the merchant may receive transaction data, and payment providers may process data in accordance with their own policies and regulatory obligations.

7. Payments

Payments made in our environment may be processed by specialized third-party partners. We do not store complete credit card data on our servers when the processing is carried out directly by payment partners and third-party financial infrastructure.

These partners may collect and process data necessary to:

  • authenticate transactions;
  • process payments;
  • prevent fraud;
  • comply with regulatory and compliance requirements.

We recommend that you also review the privacy policies of the respective payment service providers used on our website. Payment platforms state that merchants, banks, and payment providers may use and share data in accordance with their own policies.

8. Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies for:

  • proper functioning of the website;
  • traffic and performance analysis;
  • content and experience personalization;
  • campaign and advertising measurement.

You may manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

9. Data Storage and Retention

We store your data only for as long as necessary to fulfill the purposes described in this Policy, including for:

  • contractual performance;
  • compliance with legal and regulatory obligations;
  • fraud prevention;
  • defense in administrative, arbitration, or judicial proceedings.

After the end of processing, data may be deleted, anonymized, or retained as permitted by applicable legislation.

10. Information Security

We adopt reasonable technical and administrative measures to protect personal data against unauthorized access, loss, alteration, disclosure, or improper destruction.

Despite our efforts, no environment is completely risk-free. Therefore, we also recommend that you protect your credentials and access devices.

The ANPD establishes duties related to security and the communication of relevant incidents, and payment providers operate under strict security standards within the financial sector.

11. International Data Transfers

Depending on the technology and payment services used, your data may be processed or stored on servers located outside Brazil, always in compliance with the legal mechanisms applicable to international data transfers.

The ANPD provides guidance and mechanisms established by the LGPD for international transfers.

12. Data Subject Rights

Under the LGPD, you may request at any time, by submitting a request to the controller:

  • confirmation of the existence of data processing;
  • access to your data;
  • correction of incomplete, inaccurate, or outdated data;
  • anonymization, blocking, or deletion of unnecessary, excessive, or non-compliant data;
  • data portability, when applicable;
  • deletion of data processed based on consent, where applicable;
  • information about data sharing;
  • information about the possibility of not providing consent and its consequences;
  • withdrawal of consent, when that is the legal basis.

These rights are expressly provided for in Article 18 of the LGPD and in official guidelines on data subject rights.

To exercise your rights, please contact us at: support@redetotal.site

13. Handling Requests and Complaints

We will make reasonable efforts to respond to requests within the legal timeframe and in an appropriate manner. If you believe your rights have not been adequately addressed, you may also seek assistance through the appropriate channels with the ANPD. The ANPD maintains a channel for data subject petitions and complaints regarding non-compliance with the LGPD.

14. Links to Third-Party Websites

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of these environments and recommend reading their respective policies before providing any personal data.

15. Changes to This Policy

This Privacy Policy may be updated at any time to reflect changes in our practices, legal, regulatory, or operational requirements. The current version will always be the one published on this page, with an indication of the last update date.